Cultivating Emotional Intelligence

The information below was taken from Palliative Care Nursing: Quality Care to the End-of-Life.  Read full powerpoint below.  

There are four areas to focus on when building emotional intelligence (EI).  

• Self Awareness
• Social Awareness
• Self Management (self-regulation)
• Relationship Management (positive impact on others)

What is self awareness?

• Name it and claim it
• Own your emotions, thoughts, experiences, decisions
  

What is social awareness?

• Empathy does not take away the other's experience
• Empathy = respect, acceptance, the other feels valued
  

What is self management (self-regulation)?

• Temper and tempered
• Inappropriate humor, sarcasm, passive aggressive, victim, hostility
  

What is relationship management?

• The ability to understand, manage, and effectively express emotions
• Understand other's emotions in order to build/maintain positive relationships
  

Palliative Care Nursing: Quality Care to the EOL Powerpoint